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Globalization, Communication and the Workplace

Author: Gail Forey

Publisher: A&C Black

ISBN: 9781441105356

Category: Language Arts & Disciplines

Page: 288

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The global developments in Information Technology Enabled Services have transformed customer service encounters which were until recently face-to-face. The major business areas of healthcare, insurance, banking and media are increasingly moving their customer processes to call centres, web based interaction, and email. ITES is set for explosive growth over the next decade, alongside being increasingly outsourced to non-English speaking destinations. The need for good English language communication skills is becoming ever more acute.This book looks closely at interactive communication in customer-facing services, featuring the voices of both academics and those in industry. It aims to integrate the work of applied linguists, teachers, trainers and businesses. After an initial discussion on the value of research to applied training, the major issues of ITES communications are addressed with either an academic analysis being followed by a training example derived from it, or with an analysis of a workplace problem followed by a research-based solution proposal. This volume should appeal to a wide readership in academic, business training and HR departments.
Globalization, Communication and the Workplace
Language: un
Pages: 288
Authors: Gail Forey, Jane Lockwood
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2010-06-24 - Publisher: A&C Black

The global developments in Information Technology Enabled Services have transformed customer service encounters which were until recently face-to-face. The major business areas of healthcare, insurance, banking and media are increasingly moving their customer processes to call centres, web based interaction, and email. ITES is set for explosive growth over the
Writing in the Workplace
Language: en
Pages: 627
Authors: Jo Allen
Categories: Business & Economics
Type: BOOK - Published: 1998 - Publisher: Longman Publishing Group

Writing at work is made easier with this all-inclusive guide. Offering a practical approach to writing in print and electronic formats, these pages explore organizational images and cultures, a writing strategy; researching; revising; incorporating graphics; letters and memos; design; employment communication; reports, proposals and instructions; and oral communication.
Organizational Communication in an Age of Globalization
Language: un
Pages: 515
Authors: George Cheney, Lars Thøger Christensen, Theodore E. Zorn, Jr., Shiv Ganesh
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2010-06-02 - Publisher: Waveland Press

The thought-provoking, timely second edition continues to offer a comprehensive, global perspective on organizational communication. The authors multinational experience, consulting and teaching expertise, enthusiasm for their subject, and engaging style of writing create an inviting foundation for the exploration of this multifaceted topic. Each chapter demonstrates the practicality of theory
Business and Professional Communication in the Global Workplace
Language: un
Pages: 336
Authors: H. L. Goodall, Jr., Sandra Goodall, Jill Schiefelbein
Categories: Performing Arts
Type: BOOK - Published: 2009-01-26 - Publisher: Cengage Learning

What communication skills are essential in today's global economy? BUSINESS AND PROFESSIONAL COMMUNICATION IN THE GLOBAL WORKPLACE, Third Edition, provides a strong theoretical foundation of organizational communication for the business and professional communication course. Featuring coverage of the most up-to-date skill set available, the book considers the rapid changes in
Do You Trust Me?
Language: en
Pages: 236
Authors: Marc Allan Lentini
Categories: Communication in organizations
Type: BOOK - Published: 1996 - Publisher:

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